Chapter 2: Office Procedures - Daily Office Checklist

Start of Shift

• Unlock the office and disarm the alarm if you are the first one in 406 Zimmer in the morning.
• Clock in to Kronos. (If you have not yet received your Kronos ID, e-mail your supervisor to report your starting time.)
  • Dial 6-MAIL (6-6245)
  • Hit #
  • Enter voice mail box 68562 #
  • Enter password 4060 #
• Log in to your work Gmail account. Stay logged in during your shift so you are available for IM by the team.
• Log in to your Skype account. Stay logged in during your shift so you are available for IM or voice calls by the team.
• Check the ucsim@uc.edu and secondlife@uc.edu e-mail aliases to see if there are customer requests to be answered or communications from the team that require your attention.

During Your Shift

• Answer incoming calls to the UCSIM office. You may use a standard greeting - e.g., “UCSIM: this is Chris. How may I help you?” - or something similar. Your greeting should include our office name, your name, and an offer of assistance. Do not answer the phone “Hello.”
• Monitor the ucsim@uc.edu and secondlife@uc.edu e-mail aliases for incoming messages. Have every response approved by your supervisor before sending it to a customer until your supervisor expressly tells you otherwise.
• If you are at work you should be logged into Skype at all times. Even if you are working in another window, you should still have skype open.
• Be logged into Gmail and available for conversation with co-workers.
• If you are doing project work, mark all time spent on the project on the appropriate time tracking spreadsheet.
• Track all Linden dollar expenditures in Second Life on the appropriate budget spreadsheet.
• If you are at work at 5 PM EST, lock the door to 406 Zimmer Hall. The door should be locked promptly at 5 PM EST each day.

End of Shift

• Before your shift ends, update any project wiki pages with updates for the day’s work.
• Clock out of Kronos. (If you have not yet received your Kronos ID, e-mail your supervisor to report your end time.)
• If you are the last one to leave 406 Zimmer, be sure the door is locked and set the alarm code. Failure to set the alarm code if you are the last person to leave will result in disciplinary measures.